Customer Helpdesk Team Leader/Supervisor

Up to £26,000 DOE Plus Bonus Scheme (every 4 months, up to 15% of gross earnings)

20 Days’ Annual Leave (rising with service) 

Digital Mail Ltd (DML) is a high-tech group, based between Old Street, Silicon Roundabout and Shoreditch in London’s tech heartland. Our operating companies have a record of world first innovation. Within the last two years, we have released the first of their new generation of products, which include more than 20 “world first” innovations and we are about to release a new product in the next couple of weeks. We are now seeking a proactive Customer Helpdesk Team Leader / Supervisor to join our team where over the next year, it will be transformed to next generation business model and you would be a key part of it.

With great training and an excellent working environment on offer, you’ll have endless opportunities including the chance to progress into a management position or move into a sales role. This is a great opportunity to take your next step with an innovative and highly successful company.

As the Customer Helpdesk Team Leader / Supervisor, you will be responsible for overseeing the Customer Helpdesk Team and seeking to constantly improve the productivity and quality of service provided. You will also be expected to get involved in projects and testing of the new products.

Acting as the first point of contact for customers, you’ll respond to incoming customer telephone calls and emails using the internal helpdesk system. You’ll gather information regarding any customer issues and escalate complex technical problems when necessary. 

In this challenging role, your other duties will include: 

  • Processing customer orders and taking payments 
  • Answering any sales-related product queries 

To be considered, you must have: 

  • Previous customer support or helpdesk experience
  • Supervision or proven supervisory potential
  • Strong  PC skills for documenting procedures and processes
  • Experience of testing new products 
  • Strong knowledge of the web, email, instant messaging and screen share 

Excellent communication skills and a professional, friendly telephone manner are also a must. 

The ideal Customer Helpdesk Team Leader / Supervisor will have a track record of completing software and hardware installations. Experience of managing third party call centres or support desks would also be an advantage.


Please note, applicants must live within commuting distance of the office or be willing to relocate.


1              How to apply

  • CV- email us to:
  • Covering letter: Tell us clearly
  • Please detail your experience in similar role as Helpdesk Team Leader / Supervisor (free text)
  • Please outline your previous customer support or helpdesk experience (free text)
  • Please outline your experience of testing new products, including VoIP handsets and servers, internet services, internet systems and cloud automation (free text)
  • Please detail your experience of procedures and processes documentation (free text)
    • Where you heard about the job, why it might interest you
    • Work status, Visa
    • Availability / Notice period
    • Salary expectations
    • Commute time / convenience to our offices
    • How we should contact you